Crestron · Lutron · SeeLess Authorized Integration Partner(215) 631-2229
Maintenance, Support & Service Plans

Your System,
Always Running

Premium maintenance plans for luxury smart homes and commercial AV systems. Remote monitoring, proactive maintenance, priority response, and on-site service — so your technology always works the way it should.

99.9%
System uptime across monitored properties
4hr
Priority response time for Plan clients
150+
Systems actively managed and supported
24/7
Remote monitoring — we know before you do

Protection Plans for Every Property

From basic monitoring to full white-glove coverage — choose the level of service that matches your property and lifestyle.

Essential
$299
per month

Remote monitoring and basic support for residential clients who want peace of mind without the premium tier.

  • 24/7 remote network monitoring
  • Automated reboot & recovery
  • Monthly system health report
  • Software & firmware updates
  • Phone & email support (business hours)
  • 48-hour on-site response window
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Estate
$1,499
per month

Comprehensive coverage for large estates, second homes, and high-value commercial properties requiring the highest level of service and responsiveness.

  • Everything in Premium
  • 2-hour priority on-site response
  • Quarterly comprehensive system audit
  • Unlimited programming changes
  • 24/7 emergency support line
  • Multi-property coverage available
  • Annual system capability upgrade review
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Comprehensive System Coverage

We maintain and support every system we install — and can take over management of properly installed third-party systems.

🌌

Network & Connectivity

Router, switches, access points, and all connected devices — continuously monitored with instant alerts for any connectivity issues, and automated recovery where possible.

💡

Lutron Lighting & Shading

HomeWorks QSX and RadioRA 3 system monitoring, scene adjustments, schedule updates, and troubleshooting — including keypad programming changes.

💻

Crestron Control Systems

Remote diagnostics, processor monitoring, and programming changes — keeping your control system responsive and your touchpanels working exactly as designed.

🎧

AV & Home Cinema

Display and projector lamp monitoring, receiver and processor maintenance, source device management, and calibration checks to keep your AV performing at its best.

🛡

Security & Cameras

NVR health monitoring, camera connectivity verification, and access control system checks — ensuring your security infrastructure is always online and recording.

🔧

Proactive Maintenance

Scheduled on-site visits to clean equipment, check connections, update firmware, verify system performance, and catch problems before they affect your daily experience.

Get In Touch

Let's Protect Your Investment

Contact us to discuss which service plan is right for your property. We'll assess your current systems and recommend the appropriate coverage level.

Call Us(215) 631-2229
Email UsRyan@technologybydesign.net
Markets ServedNYC · Philadelphia · Palm Beach · Miami
Request a Support Quote

Tell us about your property and current systems.